Subject: Re: 17650229 - Fan seller - Damso - 04/12/2018 - RAG
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Fri, 7 Dec 2018 17:53:36 +0530 (IST)

Hi Sarah, 

I cannot get this case closed for you because you have dealing with both the buyer and seller. 

Once you have spoken to the buyer, escalate to payments to refund the buyer. 

For more help, read Brian's email update sent earlier today about RAG. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 7 December, 2018 14:34:44 
Subject: 17650229 - Fan seller - Damso - 04/12/2018 - RAG 

Hi Ashwinee, 

With reference of the TID:17650229 - Seller claims there is an issue with his transaction. Checked case history found out that the buyer was rag. 

As the transaction state is pending requirement for payment. Requesting if i have to close the case or not. 

Could you please let me know? 

Kind Regards 
Sarah