Subject: 18032896; Broker PT; Porto vs Schalke 04 - Champions League 2018-19; 28/11/2018 20:00; Buyer got RAG
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Fri, 7 Dec 2018 16:35:54 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; agent Alexander Herzog has set a follow up to check if buyer responds. 

Can we inform Alexander that the buyer has responded. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 7 December, 2018 13:21:42 
Subject: 18032896; Broker PT; Porto vs Schalke 04 - Champions League 2018-19; 28/11/2018 20:00; Buyer got RAG 

Hi Ash, 

Please disregard the other email with the same TID. 

With reference to the above-mentioned TID, the buyer called informing us they got RAG; a note by agent Martina Doran stated that- 
"Buyer had stated on call that they purchased away tickets, tickets they had purchased were home tickets, this is issue at venue so buyer fault, buyer not entitled to refund in this case."; 
Agent Alexander Herzog spoke with the Buyer to know exactly what happened and then put this case on follow up, waiting for Buyer's confirmation; 
The Buyer just emailed informing that some of the people who bought their tickets directly from Porto, received their money back. 

Can you check if we can re-assign this case to Alexander? 

Regards, 
Harpriya