Subject: Re: 19288497 Broker DE 1 FC Cologne vs 1.FC Magdeburg 17/12/2018 Damaged tickets received.
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Fri, 7 Dec 2018 13:03:15 +0530 (IST)

Hi Sankarshan, 

This is being followed up by SQ. Follow up has been set to 10/12. 

SQ will be deciding whether to replace or not. You can wrap the case up and mention in your CIAN SQ is following this up. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 December, 2018 16:22:09 
Subject: 19288497 Broker DE 1 FC Cologne vs 1.FC Magdeburg 17/12/2018 Damaged tickets received. 

Hi Ashwinee, 

ISSUE: The buyer has contacted us informing they received damaged tickets and gave proofs. 

Investigation: Tracking initially suggested parcel damaged in transit and would be returned to sender 
tracking now suggest returned to sender however DA on tracking shows buyer's DA 
Buyer claims damaged tickets received 
Case was initially escalated to shipping investigation 

Order cost: 123.22 EUR 

Please check fi we shall replace the order 

Thank you and Regards 
Sankarshan