Subject: Fwd: 19260232 /Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Fri, 7 Dec 2018 11:49:34 +0530 (IST)

Hi Brian, 

Please find below the email thread related to Mujinga's case. 

Kind Regards, 
Ash 

From: "Nuno Correia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Monday, 3 December, 2018 15:24:42 
Subject: Re: 19260232 /Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section 

Approved. 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 03 December 2018 09:49:17 
To: Nuno Correia 
Cc: Mujinga Kayitula Solange 
Subject: Re: 19260232 /Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section 
Hi Nuno, 

Thank you for confirming that the buyer is right. 

As the buyer is right and we don't have floor seating tickets ; can you confirm if we can request the buyer to keep the tickets with a partial refund or voucher of 15 - 20 %. 

And if the buyer refuses, can we escalate for a full refund as viagogo EDM Error. 

Kind Regards, 
Ash 

From: "Nuno Correia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Monday, 3 December, 2018 14:24:52 
Subject: Re: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section 

Hi, 

The event 2681213 that was created in March 2018 was set as a Endstage seating instead of Endstage standing. 

They corrected it, but buyer is right here as the information was not correct. 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 03 December 2018 07:27:05 
To: Nuno Correia 
Cc: Mujinga Kayitula Solange 
Subject: Re: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section 
Hi Nuno, 

The buyer claims to have received incorrect tickets and that the tickets purchased were seated ones. 

Upon investigation, we've found out that there's an issue with the venue map on our website. 'Floor seating' doesn't actually exist, it should have been 'floor standing'. 

Can this be forwarded to EDM please. 

Transaction/ Listing number : 19260232 / 184548037 
Event ID: 2681213 
Event Name: Maitre Gims 
Event Date: 28/03/2019 20:00 
Geography: France 
Username: [email-masked] 
What needs to be done: The venue map needs to be updated/changed. 
Link as proof: [ https://protect-eu.mimecast.com/s/klAzCE87YF32DDjsNxDNi?domain=ticketmaster.fr | https://www.ticketmaster.fr/fr/manifestation/maitre-gims-billet/idmanif/425719# ] 
Link to viagogo page: [ https://protect-eu.mimecast.com/s/QeLUCGv71s1RMM9h7dG-9?domain=viagogo.com | https://www.viagogo.com/Concert-Tickets/Rap-Hip-Hop-Reggae/Maitre-Gims-Tickets/E-2681213?qty=1 ] 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 1 December, 2018 19:16:02 
Subject: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section 

Hi Ashwinee, 

With reference of the TID:19260232 ,Buyer stated that the section is not what he ordered, he purchased "places assises consécutives" but he got "parterre debout" 
while checked the venue map its showing that buyer purchased "FLOOR SEATING". 

Could you please check if the tickets received are correct. 

Kind Regards 
Mujinga