Subject: Re: 19113674 , FAN SELLER , Bayer 04 Leverkusen vs VfB Stuttgart , 23/11/2018 , Seller is asking for refund
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>, [email-masked]
Date: Fri, 7 Dec 2018 11:33:26 +0530 (IST)

Hi Brian, 

Could we have an update in regards to the email below please. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Akanksha Kwatra" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 17:00:43 
Subject: 19113674 , FAN SELLER , Bayer 04 Leverkusen vs VfB Stuttgart , 23/11/2018 , Seller is asking for refund 

Hi Brian, 

The buyer of the above TID has claimed to be ragged and the buyer was refunded as he provided proof of new tickets purchased. The buyer has purchased concession tickets. The buyer has provided proof of new tickets but we are unable to make out whether they are concession tickets or normal adult ones. The seller listed the tickets as ''Concession ticket - student'' & ''Concession ticket - senior citizen''. 

Would it be possible to get a Dutch agent to double check whether the attendees(buyer) were students or not. The buyer might have been ragged due to this issue. 

The seller has provided proof of purchase as well as a bank statement showing the purchase of tickets. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 16:16:04 
Subject: 19113674 , FAN SELLER , Bayer 04 Leverkusen vs VfB Stuttgart , 23/11/2018 , Seller is asking for refund 

Hi Ashwinee, 

With reference to the above mentioned TID, buyer was RAG and seller was charged. The seller informed that he can provide proof that he sold valid tickets and provided proof of purchase. 

Should I escalate this case to payments for the seller? 

Please assist me further in this case. 

Kind Regards, 
Akanksha