Subject: FW: TID 19175052 - wrong solution regarding wrong ticket's investigation in CF team
From: Brian Sexton <[email-masked]>
To: 'Ashwinee Latchayya' <[email-masked]>
Cc: Artur Himich <[email-masked]>, Brigitte Neilson <[email-masked]>, Manuel Scholian <[email-masked]>, Christian Meyer <[email-masked]>, Agnieszka Rodak <[email-masked]>
Date: Wed, 5 Dec 2018 14:29:46 +0000

Hi Ashwinee,

Can you please review this with Harpriya.

Please provide feedback here and also add this to our error tracker.

Kind regards,
Brian

From: Artur Himich
Sent: Wednesday 5 December 2018 12:01
To: Agnieszka Rodak <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Brigitte Neilson <[email-masked]>; Manuel Scholian <[email-masked]>; Christian Meyer <[email-masked]>
Subject: RE: TID 19175052 - wrong solution regarding wrong ticket's investigation in CF team

@Brian Sexton<mailto:[email-masked]> can you please check with agent  harpriya.walia I assume it is India office.

Seller provided correct tix as per primary amp and our map agent advised buyer to return tix to us.

Regards,
Artur

From: Agnieszka Rodak
Sent: 05 December 2018 11:44
To: Artur Himich <[email-masked]<mailto:[email-masked]>>
Cc: Brigitte Neilson <[email-masked]<mailto:[email-masked]>>; Manuel Scholian <[email-masked]<mailto:[email-masked]>>; Christian Meyer <[email-masked]<mailto:[email-masked]>>
Subject: TID 19175052 - wrong solution regarding wrong ticket's investigation in CF team

Hello Artur,

again a case the buyer received what they ordered but CF agent harpriya.walia declared tickets as wrong stating that this was checked on the official website.

Buyer ordered Stehplatz Heim ( Standing Home) this are all section marked in blue below and received section 63 (in red circle).

The confusion with this category is caused because the main section are located  in South and only a few in North but buyer ordered STEHPLATZ and not SOUTH as stated by the agent.

As result of this investigation tickets are on return way to us.

Regards

Ag.

The official website shows in the orange all Steplatz section ( including 63).