Subject: Re: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue}
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Wed, 5 Dec 2018 13:47:27 +0530 (IST)

Hi Anurag, 

You've requested Jatin to take ownership of the above mentioned account but it looks like this hasn't been done yet. 

Ekta is still following this up. 

Can you look into this please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 5 December, 2018 13:39:34 
Subject: Fwd: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Ash, 

It is still kept on my FU, Can you check this again. 

Thanks, 
Ekta 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ekta VGG" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 12:19:50 
Subject: Fwd: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Ekta, 

It's been reassiged but anurag forgot to CC you. 

Kind Regards, 
Ash 

From: "Anurag Pradhan" <[email-masked]> 
To: "Jatin Kumar" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 3 December, 2018 21:15:22 
Subject: Fwd: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Jatin, 

Can you please take ownership of this account. 

Regards, 

Anurag. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Monday, December 3, 2018 2:07:40 PM 
Subject: Fwd: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Anurag, 

The buyer claims to have received incorrect ticket (wrong time). 

This is a US buyer ; can this case be reassigned to a night shift agent. We need to know if the buyer has attended the event or not so that correct resolution can be taken. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 3 December, 2018 12:22:36 
Subject: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Ash, 

In regards to above TID, Can you re-assign this as It needs to be confirmed whether the buyer has attended the event using these tickets. 

Kind regards, 
Ekta