Subject: Re: 2471154; Broker DE; Wiener Sängerknaben; 15/12/2018 15:30; Different Event Time on our website
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Tue, 4 Dec 2018 17:26:32 +0530 (IST)

Hi Nuno, 

With reference to the above EID ; the buyer claims to have received incorrect tickets due to the time mentioned. 

After our investigation, we've found out that there is only 1 event taking place at that particular venue on the 15/12. The event is taking place at 16.30 and on our website the event is timed at 15.30 pm. 

We've informed the buyer that it's his responsibility to check the event time/date ' Time & Date blurb'. 

Could you however flag this to EDM so that the time is corrected on our end please. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 14:21:07 
Subject: 2471154; Broker DE; Wiener Sängerknaben; 15/12/2018 15:30; Different Event Time on our website 

Hi Ash, 

With Reference to the above-mentioned TID, the Buyer emailed informing us that they have received the wrong tickets. 
I checked the tickets- the timing is 16:30 pm.; I checked online- on the official website, the timing is 16:30. 

Transaction/ Listing number : 

• Event ID: 2471154 

• Event Name: Wiener Sängerknaben 

• Event Date: 15/12/2018 

• Geography: Germany 

• Username: [email-masked] 

• What needs to be done: change the time of the event 

• Link as proof: [ http://www.wienersaengerknaben.at/jart/prj3/wsk/main.jart?rel=en&reserve-mode=active&content-id=1436195998381&termine_land_id=1187260372661 | http://www.wienersaengerknaben.at/jart/prj3/wsk/main.jart?rel=en&reserve-mode=active&content-id=1436195998381&termine_land_id=1187260372661 ] 

• Link to viagogo page: [ https://www.viagogo.com/ww/Theater-Tickets/Classical/Wiener-Saengerknaben-Tickets | https://www.viagogo.com/ww/Theater-Tickets/Classical/Wiener-Saengerknaben-Tickets ] 

Can you please forward this to the EDM Team? 

Regards, 
Harpriya