Subject: Re: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue}
From: Ekta VGG <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 4 Dec 2018 12:18:39 +0530 (IST)

Hi Ash, 

It is still not re-assigned to any agent yet, so can you send a reminder. 

Thanks, 
Ekta 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Monday, 3 December, 2018 14:07:40 
Subject: Fwd: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Anurag, 

The buyer claims to have received incorrect ticket (wrong time). 

This is a US buyer ; can this case be reassigned to a night shift agent. We need to know if the buyer has attended the event or not so that correct resolution can be taken. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 3 December, 2018 12:22:36 
Subject: {19150336, Broker US, Trans-Siberian Orchestra , 02/12/2018 15:30, Incorrect time issue} 

Hi Ash, 

In regards to above TID, Can you re-assign this as It needs to be confirmed whether the buyer has attended the event using these tickets. 

Kind regards, 
Ekta