Subject: 18738966, Fan Seller, Gizzfest, 01/12/2018 13:00, Buyer chasing tickets}
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Tue, 4 Dec 2018 12:05:36 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; there is a case note informing us not to action the case as the seller is under investigation for uploading duplicated tickets in several transaction. 

CS APAC is dealing with this case and the buyer is also chasing a refund. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 4 December, 2018 11:36:58 
Subject: {18738966, Fan Seller, Gizzfest, 01/12/2018 13:00, Buyer chasing tickets} 

Hi Ash, 

Can you check this as buyer was chasing tickets and CS APAC team was handling this case however event is over now. So do I need to escalate to Payment team for full refund to the buyer as seller has uploaded duplicate tickets. 

Kind regards, 
Ekta