Subject: Re: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section
From: Nuno Correia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Mon, 3 Dec 2018 08:54:52 +0000

Hi,

The event 2681213 that was created in March 2018 was set as a Endstage seating instead of Endstage standing.

They corrected it, but buyer is right here as the information was not correct.

Best Regards,

Nuno Correia|

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 03 December 2018 07:27:05
To: Nuno Correia
Cc: Mujinga Kayitula Solange
Subject: Re: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section

Hi Nuno,

The buyer claims to have received incorrect tickets and that the tickets purchased were seated ones.

Upon investigation, we've found out that there's an issue with the venue map on our website. 'Floor seating' doesn't actually exist, it should have been 'floor standing'.

Can this be forwarded to EDM please.

Transaction/ Listing number :  19260232 / 184548037
Event ID: 2681213
Event Name: Maitre Gims
Event Date: 28/03/2019 20:00
Geography: France
Username:  [email-masked]
What needs to be done: The venue map needs to be updated/changed.
Link as proof: https://www.ticketmaster.fr/fr/manifestation/maitre-gims-billet/idmanif/425719#<https://protect-eu.mimecast.com/s/QSysCAN7RINX0pviGMRNn?domain=ticketmaster.fr>
Link to viagogo page:  https://www.viagogo.com/Concert-Tickets/Rap-Hip-Hop-Reggae/Maitre-Gims-Tickets/E-2681213?qty=1<https://protect-eu.mimecast.com/s/sxoECBN7VI7rqWgS6d3qO?domain=viagogo.com>

Kind Regards,
Ashwinee

________________________________
From: "Mujinga Kayitula Solange" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Saturday, 1 December, 2018 19:16:02
Subject: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section

Hi Ashwinee,

With reference of the TID:19260232 ,Buyer stated that  the section is not what he ordered, he purchased  "places assises consécutives" but he got "parterre debout"
while checked the venue map its showing that buyer purchased "FLOOR SEATING".

Could you please check if the tickets received are correct.

Kind Regards
Mujinga