Subject: 18675325 , Broker DE , Monika Gruber , 07/12/2018 , Buyer didn't receive the tickets
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Mon, 3 Dec 2018 14:05:33 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; the buyer claims to have received a letter from the seller instead of the tickets. The buyer has provided proof of the same but unfortunately doesn't have the envelope anymore. 

Can SS team contact the broker in order to investigate this case please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 3 December, 2018 12:48:59 
Subject: 18675325 , Broker DE , Monika Gruber , 07/12/2018 , Buyer didn't receive the tickets 

Hi Ashwinee, 

With reference to the above mentioned TID, buyer received a letter from the seller instead of the tickets. Buyer was asked to provide the proof of empty envelope but they do not have the envelope now. An agent Zsofia Marton has mentioned in her CIAN notes that she has noted the issue on masterfile asking for advice. 

Could you please check if there is any update. 

Kind Regards, 
Akanksha