Subject: Re: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Mon, 3 Dec 2018 12:57:05 +0530 (IST)

Hi Nuno, 

The buyer claims to have received incorrect tickets and that the tickets purchased were seated ones. 

Upon investigation, we've found out that there's an issue with the venue map on our website. 'Floor seating' doesn't actually exist, it should have been 'floor standing'. 

Can this be forwarded to EDM please. 

Transaction/ Listing number : 19260232 / 184548037 
Event ID: 2681213 
Event Name: Maitre Gims 
Event Date: 28/03/2019 20:00 
Geography: France 
Username: [email-masked] 
What needs to be done: The venue map needs to be updated/changed. 
Link as proof: https://www.ticketmaster.fr/fr/manifestation/maitre-gims-billet/idmanif/425719# 
Link to viagogo page: https://www.viagogo.com/Concert-Tickets/Rap-Hip-Hop-Reggae/Maitre-Gims-Tickets/E-2681213?qty=1 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 1 December, 2018 19:16:02 
Subject: 19260232/Maitre Gims/ 28/03/2019/Power Seller CH/Buyer has an issue with the section 

Hi Ashwinee, 

With reference of the TID:19260232 ,Buyer stated that the section is not what he ordered, he purchased "places assises consécutives" but he got "parterre debout" 
while checked the venue map its showing that buyer purchased "FLOOR SEATING". 

Could you please check if the tickets received are correct. 

Kind Regards 
Mujinga