Subject: Fwd: [IMPORTANT INFO] - Payment Escalation - Seller Payment
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Fri, 30 Nov 2018 12:44:57 +0530 (IST)

From: "Brian Sexton" <[email-masked]> 
To: [email-masked] 
Cc: "Anna Jeanne" <[email-masked]>, "Nuno Correia" <[email-masked]> 
Sent: Sunday, 4 November, 2018 15:23:22 
Subject: FW: [IMPORTANT INFO] - Payment Escalation - Seller Payment 

	

IMPORTANT INFO 

DATE 	

02/11/2018 

TOPIC 	

Payment Escalation - Seller Payment 

DETAILS 	

If seller contacts us claiming that the Payment has not been received , before escalating to Payment Team, please check if you can resolve the issue yourself. 

These are the steps you can follow: 

    * Check Payment Diagnostics by selecting Transaction -> View Payment Diagnostics 

    * If you see the information that the seller does not have Getting Paid Method Entered: 

– 

no need to escalate the case to payments – please reply to the seller that he needs to select default getting paid method. 

    * Once this is done, Payment will be generated automatically – no need to forward this to Payment Team 

    * Check if the seller is blocked: 

    * If you see the note that the seller is blocked: 

This will also appear in Payment Diagnostics as per below: 

    * please flag this with your TL who will be able to investigate this further for you and contact Fraud Team if needed 

	

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