Subject: Re: 15621357 , Fan Seller , Ed Sheeran , 22/07/2018 , Buyer didn't receive the refund
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Fri, 30 Nov 2018 11:46:39 +0530 (IST)

Hi Nuno, 

In regards to the above TID ; the event was cancelled and the buyer claimed not having received any refund from us as the account number provided at the time of purchase is not in use. 

Agent Viviana Toma is following up the case and has mentioned in her cian note that she has put this case in the masterfile to see if we've got the money back from the bank. 

Her follow up has moved ; can we request her to take ownership of this case please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 30 November, 2018 11:20:11 
Subject: 15621357 , Fan Seller , Ed Sheeran , 22/07/2018 , Buyer didn't receive the refund 

Hi Ashwinee, 

With reference to the above mentioned TID, the event was cancelled but the buyer didn't receive the refund. I checked CIAN notes of Viviana Toma, in which she has mentioned that she has put this case on masterfile to ask if we got the money back from the bank or not as the buyer informed that he doesn't have the bank account anymore which he provided us. 

Could we please check this with the agent as she has kept this case on follow up. 

Kind Regards, 
Akanksha