Subject: Re: 17353029 - Fan Seller - Pete Tong Presents Ibiza Classics - 29/11/2018 - Cancel refund and seller charge
From: Ashwinee Latchayya <[email-masked]>
To: Sagar Seth <[email-masked]>
Date: Thu, 29 Nov 2018 12:16:42 +0530 (IST)

Hi Sagar, 

The seller shipped after the MSBD and buyer claims not having received any tickets. This was escalated for a refund more than 11 hours ago. 

Hence, the seller will not be paid and we cannot reverse the escalation. 

Kind Regards, 
Ash 

From: "Sagar Seth" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 29 November, 2018 11:55:25 
Subject: 17353029 - Fan Seller - Pete Tong Presents Ibiza Classics - 29/11/2018 - Cancel refund and seller charge 

Hi Ashwinee 

The buyer is being refunded here as seller did not provide the tickets. When we checked the tracking details, the tickets have been delivered to buyer. Therefore can you please get this refund stopped and record success for the seller. 

Kind Regards 
Sagar