Subject: 17928424; Fan Seller; Oakland Raiders vs Seattle Seahawks - NFL International Series 2018; 14/10/2018 18:00; Buyer claims they didn't receive their tickets
From: Harpriya Walia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 26 Nov 2018 12:08:29 +0530 (IST)

Hi Ash, 

With reference to the above-mentioned TID, the Buyer initially emailed, informing us that their tickets will be delivered to the hotel they will be staying at for the event; The buyer again emailed informing us that the ticket was rejected by their hotel. After the Buyer called the hotel, the statement was that no letter arrived there. Agent Nitish assured the Buyer we are working on the case and escalated it to Shipping Investigation; Agent Roland Grzelak put a note which stated that the tickets have returned to Limerick; Buyer just emailed us again with the proof from the hotel that the tickets were never received. 
PFA the proof the buyer uploaded. 

Can you please check if the proof is valid? 

Regards, 
Harpriya