Subject: Re: TID : 18666602, Broker NL, Event Name : Pink, Date : 06/07/2019, Active redirection tickets wrongly shipped
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Nathan <[email-masked]>
Date: Fri, 23 Nov 2018 18:10:29 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; could we have an update on this case as this was flagged a few days back and no further action has been taken yet. 

Kind Regards, 
Ashwinee 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 23 November, 2018 16:06:20 
Subject: Fwd: TID : 18666602, Broker NL, Event Name : Pink, Date : 06/07/2019, Active redirection tickets wrongly shipped 

Hi Ashwinee, 

I have flagged you this case on 19-11-2018. I have not received any any update yet, can you please look into this? 

Looking forward for your reply. 

With regards, 
Nathan 

From: "Nuno Correia" <[email-masked]> 
To: "India SS Escalations" <[email-masked]> 
Cc: "Nathan" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 19 November, 2018 16:27:51 
Subject: Re: TID : 18666602, Broker NL, Event Name : Pink, Date : 06/07/2019, Active redirection tickets wrongly shipped 

Hello, 

Can you guys please help here? 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 19 November 2018 10:31:23 
To: Nuno Correia 
Cc: Nathan 
Subject: Re: TID : 18666602, Broker NL, Event Name : Pink, Date : 06/07/2019, Active redirection tickets wrongly shipped 
Hi Nuno, 

This is a case of active redirection from 18560793 to 18666602. 

The original seller has initially shipped the wrong tickets and upon realising this ; the managed to get them back and has then reshipped the new ones. 

He has provided a tracking number which doesn't seem to be valid and final buyer is chasing tickets. 

Can SS team look into this please. 

Kind Regards, 
Ashwinee 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 19 November, 2018 15:43:06 
Subject: Fwd: TID : 18666602, Broker NL, Event Name : Pink, Date : 06/07/2019, Active redirection tickets wrongly shipped 

Hi Aswinee, 

With reference to the above TID, seller emailed us that, viagogo is not providing his tix, while verifying 
the original seller Broker NL with this TID: 18560793 shipped wrong tickets then changed to the corrects one provided wrong tracking number. 

Kindly coordinate with relevant team to contact the broker allocate the tickets with correct tracking number. 

With Regards, 
Nathan