Subject: [IMPORTANT INFO] - Contacting the Sub Team
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Nuno Correia <[email-masked]>, Artur Himich <[email-masked]>, John Meerholz <[email-masked]>, Natalia Cuesta <[email-masked]>
Date: Fri, 23 Nov 2018 12:25:22 +0000

IMPORTANT INFO

DATE

23/11/2018

TOPIC

Contacting the sub team

DETAILS

When a buyer responds to an alternate offer from the sub team we need to inform the sub team of the buyer's response.

Currently the process is to flag it to your TL so we can contact the person from the sub team.

However, there is also an action on CSL - "Message to substitution team", you can use this action on CSL to contact the sub team when the option is available. This action is available when someone from the sub team has the case on follow up, they will get a notification from you explaining the buyer's response to the sub offer.

If the option is not available please follow the normal process of flagging it to your TL.

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