Subject: Fwd: (TID: 18837852 - Broker DE {Europe} - Pink -12/07/2019 - Re assigning case)
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Sagorika Ray <[email-masked]>
Date: Thu, 22 Nov 2018 19:35:54 +0530 (IST)

Hi Akanksha, 

Please see below and take appropriate action. 

Kind Regards, 
Ashwinee 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Sagorika Ray" <[email-masked]> 
Sent: Thursday, 22 November, 2018 19:30:49 
Subject: Fwd: (TID: 18837852 - Broker DE {Europe} - Pink -12/07/2019 - Re assigning case) 

Hi Ash, 

Can you please assign this case to any DE Speaking agent to call this buyer and explain him to not ship the tickets to us as the tickets are correct. 

Kind Regards 
Kritika Mirchandani 

From: "Brian Sexton" <[email-masked]> 
To: "stephen blake" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Sagorika Ray" <[email-masked]> 
Sent: Thursday, 22 November, 2018 16:14:24 
Subject: RE: (TID: 18837852 - Broker DE {Europe} - Pink -12/07/2019 - Re assigning case) 

[ mailto:[email-masked] | @Kritika Mirchandani ] [ mailto:[email-masked] | @Sagorika
 Ray ] 

Hi, Corrina is not in today. Could you please inform the buyer not to ship the tickets back, as we are still investigating if tickets are correct or not. 

Kind regards, 

Brian 

From: Brian Sexton 
Sent: Thursday 22 November 2018 10:28 
To: Stephen Blake <[email-masked]> 
Cc: 'Kritika Mirchandani' <[email-masked]>; Sagorika Ray <[email-masked]> 
Subject: FW: (TID: 18837852 - Broker DE {Europe} - Pink -12/07/2019 - Re assigning case) 

Hi Stephen, 

Could you please review this with Corrina and her TL? 

Kind regards, 

Brian 

From: Kritika Mirchandani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 22 November 2018 07:28 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagorika Ray < [ mailto:[email-masked] | [email-masked] ] > 
Subject: (TID: 18837852 - Broker DE {Europe} - Pink -12/07/2019 - Re assigning case) 

Hi Brian, 

With reference to TID: 18837852, buyer had reported wrong tickets due to difference in section purchased and printed on tickets, and buyer was asked to send the tickets back to us so that we can refund them. We have checked order - buyer purchased tickets in Parkett section and proof provided - Innenraum standing, thus, tickets are correct. 

Could you please re-assign this case to Corrina Wopker as she deemed the tickets to be incorrect and this order is a high value order worth 705.46 EUR ? She can then call the buyer and explain all this? 

I look forward to hearing from you. 

Kind Regards 
Kritika Mirchandani 

From: "Sagorika Ray" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 22 November, 2018 11:42:56 
Subject: 18837852 - Broker DE Europe - Pink -12/07/2019 19:00 - Re assign case 

Hi Kritika, 

In this case, buyer had reported wrong tickets due to difference in section purchased and printed on tickets, and buyer was asked to send the tickets back to us and we will refund them. I have checked order - Parkett and proof provided - Innenraum standing, thus, tickets are correct. 

Could you please forward this case to Corrina Wopker, who was handling this case? 

Kind Regards, 

Sagorika