Subject: 19026649 / Fan Seller / Joe Lycett / 24/11/2018 20:00 / Buyer chasing tickets
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>
Date: Thu, 22 Nov 2018 17:02:23 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; the buyer is extremely unhappy as tickets were lost in transit. 

We've informed the buyer that we're looking for replacement tickets. He requested us to contact the event organiser to get replacement tickets for the same section/place ; buyer was informed this cannot be done but we will contact the concerned team to check if tickets around the same section can be found. 

Can we request PS team to try and find replacement tickets around the same area please. 

Kind Regards, 
Ash 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 22 November, 2018 16:08:12 
Subject: 19026649 / Fan Seller / Joe Lycett / 24/11/2018 20:00 / Buyer chasing tickets 

Hi Ash, 

In regards to the above mentioned TID, the buyer is constantly calling back to us chasing her tickets, I have already informed her that we are working on this but she states they are no tickets available so we would not be able to assist her. She is extremely angry and upset regarding the current scenario. 

Can you report this to the concern team as she has requested to provide her with some concrete information about the investigation status. 

Regards, 
Wamiq