Subject: Re: 18721891 ; Fan Seller; Sport-Club Freiburg vs SV Werder Bremen; 25/11/2018 15:30; Buyer wants a refund
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Thu, 22 Nov 2018 15:40:01 +0530 (IST)

Hi Nuno, 

We have an update on this case where buyer has requested to be called. 

I've requested Harpriya to give her a call just in case she wants to keep the tickets ; but she couldn't reach the buyer. She has left a clear cian note mentioning not to refund the buyer yet. 

Can Lorna hold to the escalation until we get a clear confirmation over the phone please. 

Kind Regards, 
Ashwinee 

From: "Nuno Correia" <[email-masked]> 
To: "Lorna McNamara" <[email-masked]> 
Cc: "Harpriya Walia" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 22 November, 2018 15:33:43 
Subject: Re: 18721891 ; Fan Seller; Sport-Club Freiburg vs SV Werder Bremen; 25/11/2018 15:30; Buyer wants a refund 

Hello, 

Can you please help here? 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 22 November 2018 08:27:52 
To: Nuno Correia 
Cc: Harpriya Walia 
Subject: 18721891 ; Fan Seller; Sport-Club Freiburg vs SV Werder Bremen; 25/11/2018 15:30; Buyer wants a refund 
Hi Nuno, 

In regards to the above TID ; seller didn't fulfil and the transaction was cancelled as the buyer has refused the alternative tickets. 

The tickets were returned to us and agent Julia Mons emailed the buyer asking if she would like to have the tickets or a refund. 

This was already escalated to payments and Lorna McNamara is awaiting confirmation from the buyer. 

Can we inform Lorna that the buyer would like to be refunded. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 22 November, 2018 12:32:09 
Subject: 18721891; Fan Seller; Sport-Club Freiburg vs SV Werder Bremen; 25/11/2018 15:30; Buyer wants a refund 

Hi Ash, 

With reference to the above-mentioned TID, the Fan Seller did not fulfil the order- they missed the MSBD by two days; 
Agent Niki Szasz moved this to pending sub; Fabian gave the Buyer alternative tickets in Block: guest fans, Offer notes: standing room; 
we also offered the Buyer a full refund for the tickets; agent Julia Noms asked the Buyer if they would want the tickets or refund; the Buyer just emailed informing us 
they want full refund. 

Flagging to you as discussed. 

Regards, 
Harpriya