Subject: 18721891 ; Fan Seller; Sport-Club Freiburg vs SV Werder Bremen; 25/11/2018 15:30; Buyer wants a refund
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Thu, 22 Nov 2018 13:57:52 +0530 (IST)

Hi Nuno, 

In regards to the above TID ; seller didn't fulfil and the transaction was cancelled as the buyer has refused the alternative tickets. 

The tickets were returned to us and agent Julia Mons emailed the buyer asking if she would like to have the tickets or a refund. 

This was already escalated to payments and Lorna McNamara is awaiting confirmation from the buyer. 

Can we inform Lorna that the buyer would like to be refunded. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 22 November, 2018 12:32:09 
Subject: 18721891; Fan Seller; Sport-Club Freiburg vs SV Werder Bremen; 25/11/2018 15:30; Buyer wants a refund 

Hi Ash, 

With reference to the above-mentioned TID, the Fan Seller did not fulfil the order- they missed the MSBD by two days; 
Agent Niki Szasz moved this to pending sub; Fabian gave the Buyer alternative tickets in Block: guest fans, Offer notes: standing room; 
we also offered the Buyer a full refund for the tickets; agent Julia Noms asked the Buyer if they would want the tickets or refund; the Buyer just emailed informing us 
they want full refund. 

Flagging to you as discussed. 

Regards, 
Harpriya