Subject: Fwd:
From: Ashwinee Latchayya <[email-masked]>
To: Wamiq Ahmad <[email-masked]>
Date: Wed, 21 Nov 2018 19:30:43 +0530 (IST)

We apologise for the inconvenience caused but unfortunately we are unable to offer you a refund in this instance. 

If you cannot use the tickets you purchased and there is still time before the event date, the best solution I can offer you is to re-list them by clicking here http://www.viagogo.fr/secure/myaccount/purchases/relisttickets/2869104. We will market your tickets on our platform to find a new buyer. We do not charge any fees for relisting tickets that you have originally purchased from us. 

Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. If you do decide to re-list with us and your tickets sell then let me know and I will contact your seller and get them to ship to your buyer directly. 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 19:27:40 

Unfortunately, we will not be able to offer a refund as our guarantee does not extend to cover this instance. We do empathise with your situation but unfortunately we cannot be held liable for any subsequent damage or loss whilst the tickets are in your care.