Subject: 17638804, Broker UK, Christine and the Queens , 21/11/2018 19:00, SMC
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Wed, 21 Nov 2018 16:28:57 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; the buyer called and was furious. 

Buyer claims the seller hasn't contacted her with the pick up details yet and buyer wants to receive an email with all the pick up information. 

Laura McWey was working on this case ; can SS team contact Broker UK in order to get the pick up information from the seller and then forward those to the buyer by email. 

The buyer wants those details emailed to her and also chasing a refund now ; agent has informed the buyer that we won't be able to provide any refund. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 16:20:48 
Subject: {17638804, Broker UK, Christine and the Queens , 21/11/2018 19:00, Buyer asking refund} 

Hi Ash, 

In regards to above TID, Can you contact Seller Support where buyer called up & she informed that she is not contacted by seller yet regarding pick up details, she did not receive any e-mail for picking up the tickets. Now she cannot travel to event place, She wants refund for that only. 

Contact number : 01179793659 
+44 (0) 7880208641 

Kind Regards, 
Ekta