Subject: TID - 14757749
From: Ashwinee Latchayya <[email-masked]>
To: Charanjit Singh <[email-masked]>
Cc: Worchuirin <[email-masked]>, Akanksha Kwatra <[email-masked]>
Date: Wed, 21 Nov 2018 13:46:58 +0530 (IST)

Hi Charanjit, 

The following TID 14757749 has already been dealt with by Tanu. This case has already been escalated to Payments for a refund. 

The buyer is just chasing refund here. 

Can this be reassigned back to Nilarka please. 

Kind Regards, 
Ash 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 13:41:56 
Subject: Fwd: 18778400 - Fan Seller - Germany vs Netherlands - UEFA Nations League - 19/11/2018 - Buyer claims RAG (German) 

Hi Ashwinee, 

Tanu has already called the buyer and escalated the case to payments (TID 14757749 ), the buyer is just chasing refund. Can this TID be reassigned back to Nilarka. 

Kind Regards, 
Akanksha 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Akanksha Kwatra" <[email-masked]> 
Cc: "Charanjit Singh Sandhu" <[email-masked]>, "nilarka" <[email-masked]>, "Worchuirin" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 13:09:18 
Subject: Fwd: 18778400 - Fan Seller - Germany vs Netherlands - UEFA Nations League - 19/11/2018 - Buyer claims RAG (German) 

Hi Akanksha, 

Can you take ownership of the below mentioned TIDs please. 

Kind Regards, 
Ash 

From: "Worchuirin" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "nilarka" <[email-masked]>, "Charanjit Singh" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 13:07:18 
Subject: Re: 18778400 - Fan Seller - Germany vs Netherlands - UEFA Nations League - 19/11/2018 - Buyer claims RAG (German) 

Hi Ashwinee, 

Can you please assign below 2 tid's to Akansha. 

14757749 & 18778400 

None of the DE agents are available here today. 

Kind Regards, 
M.Worchuirin 

From: "Charanjit Singh" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Nilarka Prasanna Das" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 12:09:29 
Subject: Fwd: 18778400 - Fan Seller - Germany vs Netherlands - UEFA Nations League - 19/11/2018 - Buyer claims RAG (German) 

Hi Mike, 

Can you please assign this case to German calling agent? 

Thanks & Regards, 
Charanjit 

From: "Nilarka Prasanna Das" <[email-masked]> 
To: "Charanjit Singh" <[email-masked]> 
Sent: Wednesday, 21 November, 2018 12:06:49 
Subject: 18778400 - Fan Seller - Germany vs Netherlands - UEFA Nations League - 19/11/2018 - Buyer claims RAG (German) 

Dear Charanjit, 

Buyer claims RAG. Please assign to German agent 

Nilarka