Subject: Re: 18981511; Broker DE; Luke Mockridge: Welcome to Luckyland; 25/05/2019 20:00; buyer did not receive their tickets
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Wed, 21 Nov 2018 11:39:48 +0530 (IST)

Hi Tania, 

Inform the buyer that the tickets were delivered and free-type one line asking the buyer to confirm whether she has received the tickets. 

Thank you, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 20 November, 2018 15:47:50 
Subject: 18981511; Broker DE; Luke Mockridge: Welcome to Luckyland; 25/05/2019 20:00; buyer did not receive their tickets 

Hi Ash, 

With reference to the above-mentioned TID, the Buyer is claiming that they haven't received their tickets. I checked the tracking number- according to that, the tickets have been delivered to the Buyer's delivery address- but it was left at the mailbox. 
The Buyer has also initiated a chargeback because of the same. 

Can you check if I should escalate this to the Shipping Investigation? 

Regards, 
Harpriya