Subject: 19100009; Fan Seller; Florence and the Machine; 22/11/2018 18:30; Final Buyer is unable to download their E-Tickets
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Tue, 20 Nov 2018 13:31:59 +0530 (IST)

Hi Brian, 

In regards to the above TID ; the final buyer is unable to download her tickets. 

Tickets have been uploaded by the original seller and tickets are correct. 

Could you please download the tickets and forward them to the final buyer please. 

Buyer's name : - Claudia Berkhout 
Buyer's email :- [email-masked] 

Kind Regards, 
AShwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 20 November, 2018 13:01:53 
Subject: 19100009; Fan Seller; Florence and the Machine; 22/11/2018 18:30; Final Buyer is unable to download their E-Tickets 

Hi Ash, 

With reference to the above-mentioned TID, this is a case of active redirection as well as substitution. 

Redirection chain started at 17823663 
Redirection chain Ended at 19100009 (This TID is also substituted from 17200777) 

The original Seller of TID 17823663 has uploaded the E-Ticket before MSBD, but the final Buyer is having problems in downloading the E-Tickets. 
She is saying that unfortunately she can not validate her account with the confirmation e-mail; she always get an error message and can not download the tickets because of the missing confirmation. 

Final Buyer's details- 
Name: Claudia Berkhout 
E-Mail: [email-masked] 

Can the SS Team please look into this? 

Regards, 
Harpriya