Subject: 18058605 ; Broker SK; Mavi Phoenix; 16/11/2018 20:00; buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Tue, 20 Nov 2018 11:15:26 +0530 (IST)

Hi Nuno, 

This was flagged about 2 weeks ago. 

Can we have an update please. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Nuno Correia" <[email-masked]> 
Cc: "Harpriya Walia" <[email-masked]> 
Sent: Friday, 9 November, 2018 16:56:23 
Subject: 18058605 ; Broker SK; Mavi Phoenix; 16/11/2018 20:00; buyer chasing refund 

Hi Nuno, 

With reference to the above TID ; the seller didn't fulfil and as no replacement tickets were found this was escalated to payments team for a full refund 6 days ago. 

The buyer emailed claiming that he has changed accounts and will not be receiving the payments. On the transaction tab ; the partial refund doesn't seem to reflect the amount refunded. 

Can we check with payments whether this amount was reversed ; and if this is the case, can we ask the buyer's manual payment details in order to refund her. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 9 November, 2018 16:34:18 
Subject: 18058605; Broker SK; Mavi Phoenix; 16/11/2018 20:00; buyer chasing refund 

Hi Ash, 

with reference to the above mentioned TID, the Seller did not fulfil the order. Agent Graham Byrne moved it to Pending Sub and tried to find any alternative tickets but was unable to find them. 
Graham escalated this to the Payments Team for a refund on 2 November. 

But the buyer emailed informing me on 7th that their Visa bank account got changed and they have a new account. I replied to them informing them they have been refunded. 
They again emailed me informing me that their Visa account got changed, i checked the User Payment Method- there is no default method set by the Buyer. 

Flagging to you as discussed. 

Regards, 
Harpriya