Subject: Re: 18400949 - Broker JP - Paul McCartney - 08/11/2018 16:30 - Live RAG
From: Ashwinee Latchayya <[email-masked]>
To: Pooja Pachauri <[email-masked]>
Date: Tue, 20 Nov 2018 10:24:13 +0530 (IST)

Hi Poo, 

Please request for proof of RAG from the buyer. 

Kind Regards, 
Ashwinee 

From: "Pooja Pachauri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 16 November, 2018 19:59:24 
Subject: 18400949 - Broker JP - Paul McCartney - 08/11/2018 16:30 - Live RAG 

Hi Ashwinee, 

With regards to the above TID, buyer called from the venue informing he is not getting entry as they are asking for the ID on which tickets got purchased. We suggested him to purchase new tickets. I escalated this case to Payment team to refund the buyer because there was a comment in case notes that buyer has lost his tickets and he has a picture only. I called buyer to confirm the same thing. Buyer is saying that he got the tickets before he flew for the event and his tickets were not valid as the organisers were asking for Seller's ID. 

Please check and advise, if the buyer is entitled for refund or not. 

Regards, 
Pooja