Subject: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity}
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Fri, 16 Nov 2018 20:02:44 +0530 (IST)

Hi Brian, 

The seller here is a UK Broker. 

Can SS team look into this please. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Friday, 16 November, 2018 19:35:01 
Subject: Re: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 

Hi Brian, 

Thank you so much for looking into this. 

@Ekta - Please read below and take the necessary action. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Friday, 16 November, 2018 19:23:06 
Subject: RE: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 

Hi [ mailto:[email-masked] | 
@Ashwinee Latchayya ] , 

Please ask the seller if they can do walk-in, if they cannot do walk-in please move to pending replacement – product error. 

Kind regards, 

Brian 

From: Francesco Restelli 
Sent: Friday 16 November 2018 13:44 
To: Brian Sexton <[email-masked]>; Special Ops Team <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]>; Ekta VGG <[email-masked]> 
Subject: RE: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 

Hi Brian 

Yes just a few initial orders sold without walkin 

This is now a CS team decision, if seller can walk in totally fine for you to arrange, if not sure if you push back or sub or refund (guess thereare CS procedures in such cases like we have for Ed Sheeran when was sold without walkin) 

Thanks 

Francesco 

From: Brian Sexton 
Sent: 16 November 2018 13:40 
To: Special Ops Team < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Ekta VGG < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 
Importance: High 

Hi, 

This event is tagged as ‘walk-in’ but this transaction may have been created before the event was tagged as walk-in? 

The delivery plan is e-tickets and the seller has uploaded them, buyer and seller are both saying it’s walk in, how should we proceed here? 

Kind regards, 

Brian 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday 16 November 2018 12:55 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ekta VGG < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 
Importance: High 

Hi Brian, 

I've emailed you this issue on November 14th. It seems as if this hasn't been flagged any further yet ; perhaps it got lost in your inbox. 

Could you please look into the issue below. 

Kind Regards, 

Ashwinee 

From: "Ekta VGG" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 16 November, 2018 14:27:05 
Subject: Re: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 

Hi Ash, 

Can you just send a reminder for the given below case. 

Thanks, 

Ekta 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ekta VGG" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 14 November, 2018 16:25:27 
Subject: 16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 

Hi Brian, 

With reference to the above TID ; the buyer emailed worried about tickets being personalised. 

Upon checking the case history ; the seller has also informed us that this is a walk-in event but didn't provide any proof. 

I've just had a look at the official website and the website states that the lead Booker needs to be there to show proof of ID and guest shouldn't arrive separately. 

Please find below the link to the official website and attached is a print screen of the same. 

Link - [ https://protect-eu.mimecast.com/s/oHylCnxV2c7AxgzI9jG_9 | https://www.manchesteracademy.net/event/unavailable/13335665/anne-marie-manchester-academy-2018-11-20-19-00-00 ] 

Can we check this information with Spec Ops please. 

Kind Regards, 

Ashwinee 

P.S - The delivery plan isn't walk-in however we can see a yellow tab of walk-in in the transaction tab. 

From: "Ekta VGG" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 14 November, 2018 15:55:21 
Subject: {16929198, Broker UK, Anne-Marie, 20/11/2018 19:00 , Buyer worried about validity} 

Hi Ash, 

In regards to above TID, Can you contact Seller support as buyer is worried about validity of the tickets & asking Id is required to gain access to the venue, However I checked Transaction Tab & It is mentioned "Walk In" and according to case history, seller previously informed ,It is Walk in event. So could you confirm that the e-tickets uploaded by seller are valid & It is not Walk in event. 

Kind Regards, 

Ekta