Subject: Minutes from Team India Daily Meeting 16/11/2018
From: Ashwinee Latchayya <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 16 Nov 2018 17:49:55 +0530 (IST)

Hello, 

Please find below the minutes of today's meeting. 

Minutes from Team India Daily Meeting 16/11/2018 @ 17.00 pm 

Present from Limerick: Brian, Nuno, Maiwenn & Francesca 
Present from India: Urvika, Sagar, Charanjit & Ashwinee 

Brian started the meeting in regards to productivity report followed by HR & MET & CSS Score investigation. 

Productivity 

Brian has gone through yesterday's (15/11) productivity report and asking the reason for low email counts. 

Team India has informed Brian that the agents started getting no cases at 1 hour 30 minutes after the shift. 

There was a total of 2791 emails sent yesterday. 

Log in / Log out 

Brian was informed that Kannedy had an issue with his phone hence was unable to log in on time. IT was informed of this issue. 

CSS Score Investigation 

Brian has reviewed the CSS score with Team India. 

Training 

Brian has requested the email addresses of the trainees so that they can be added to OLS. 
Brian has also requested a Refresher 'Call Training' for EN agents. 

AOB 

Ashwinee has raised an issue about Payment for Buyer Turned Sellers on an active redirection case where the information from Limerick is contradicting. Brian will check this issue with payments. 

Agents need to be informed the following :- 
On a phone call ; the answer to: '' Where are you located/calling'' from should be the one below :- 
We are a Global company and our head quarter is located in Switzerland. 

Kind Regards, 
Ashwinee