Subject: Fwd: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue
From: Ashwinee Latchayya <[email-masked]>
To: Pooja Pachauri <[email-masked]>
Date: Fri, 16 Nov 2018 11:12:11 +0530 (IST)

Hi Poo, 

PFB. 

Kind Regards, 
Ash 

From: "Nuno Correia" <[email-masked]> 
To: [email-masked], "Mansi Chhabra" <[email-masked]> 
Sent: Thursday, 15 November, 2018 22:13:09 
Subject: Fw: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hi, 

FYI. 

Best Regards, 

Nuno Correia 

From: Fraud Desk 
Sent: 15 November 2018 16:41 
To: Nuno Correia; Fraud Desk 
Cc: Maja Molnar 
Subject: RE: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hello Nuno, 

The seller is unblocked and must select a default payment method on the viagogo website. 

Regards, 

Matt 

Fraud Team 

From: Nuno Correia 
Sent: 15 November 2018 16:26 
To: Fraud Desk <[email-masked]> 
Subject: Fw: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hi All, 

Can you guys confirm if we can pay the seller here? 

Best Regards, 

Nuno Correia 

From: Maja Molnar 
Sent: 15 November 2018 16:20 
To: Nuno Correia; CSpayments 
Subject: Re: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hi Nuno 

On our end the payment is not blocked, on neither on the seller's two user account. However, they do not have a payment method selected under their viagogo account. 

Please check with Fraud if they are happy to proceed with paying the seller, and if they are - advise the seller to select a payment method . 

Thank you 

Maja 

From: Nuno Correia 
Sent: Thursday, November 15, 2018 4:10 PM 
To: CSpayments 
Subject: Re: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hello, 

Can you guys please help here? 

Best Regards, 

Nuno Correia 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 15 November 2018 06:16:45 
To: Nuno Correia 
Cc: Pooja Pachauri 
Subject: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hi Nuno, 

In regards to the above TID ; the buyer turned seller is yet to be paid. 

According to payment diagnostics ; "Liase with fraud, payment method must be unblocked through the Users Tab". 

Can we check this issue with payments please. 

Kind Regards, 

Ashwinee 

From: "Pooja Pachauri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 14 November, 2018 12:47:45 
Subject: 18065382 - Fan seller - All Blacks vs South Africa - Investec Rugby Championship 2018 - 15/09/2018 19:35 - Seller's payment issue 

Hi Ashwinee, 

With reference to the above TID, buyer turned seller is asking for the payment and as per Payment diagnostic tab it is showing that: "Liase with fraud, payment method must be unblocked through the Users Tab". 

Please check and advise. 

Regards, 

Pooja