Subject: Re: 18560747 - Incorrect Action
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Thu, 15 Nov 2018 18:33:11 +0530 (IST)

Hi Brian, 

I've reviewed this case with Wamiq. He told me as the query was from a Broker and it was in Spanish he didn't realise he could have translated to see what the Broker had said. 

I've coached him in regards to this issue. He will pay more attention hence. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Nikita Griffin" <[email-masked]> 
Sent: Wednesday, 14 November, 2018 16:42:11 
Subject: 18560747 - Incorrect Action 

Hi Ashwinee, 

Can you please review this with Wamiq. 

The seller was offering upgrades in Zone 2, the buyer accepted them but then the seller came back and offered the tickets the buyer purchased originally but then Wamiq offered Zone 2 again. He should have informed the buyer that seller has the tickets in North Zone which buyer purchased originally. 

Kind regards, 

Brian Sexton 

Outsourcing – Leadership Program