Subject: Re: 18645416 / Broker AU / Atif Aslam / 28/10/2018 19:00 / Buyer reported rag
From: Ashwinee Latchayya <[email-masked]>
To: Wamiq Ahmad <[email-masked]>
Date: Thu, 15 Nov 2018 12:56:35 +0530 (IST)

Hi Wamiq, 

Try to use this first: 

Your ticket was supposed to be downloaded and printed. Since you have shown ticket on your mobile phone instead of printing it, unfortunately, we can not refund you in this case. 

If the buyer receives the tickets and does not subsequently participate in the event for his own fault, this is not a guarantee, so no refund will be granted. 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 14 November, 2018 19:58:59 
Subject: 18645416 / Broker AU / Atif Aslam / 28/10/2018 19:00 / Buyer reported rag 

Hi Ash, 

In regards to the above mentioned TID, the buyer has informed that she was denied entry at the venue gate as her tickets were not scanned successfully. She did not print out the tickets and informed everyone was displaying tickets through the mobile screen and no one carry the print out. She has not received any documents from the venue, but provided the proof of new tickets along with the receipt, that she has to purchase at the venue as she was willing to attend the event. 

Please look into the case and see if this can be escalated to payments as buyer sounds genuine on the call. 

Regards, 
Wamiq