Subject: Re: 18809743 - power seller IL - Afrojack - 08/11/2018 - rag case
From: Ashwinee Latchayya <[email-masked]>
To: Thoms Mavula <[email-masked]>
Date: Thu, 15 Nov 2018 12:33:34 +0530 (IST)

Flagged 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 14 November, 2018 17:51:19 
Subject: 18809743 - power seller IL - Afrojack - 08/11/2018 - rag case 

Hi Ashwinee, 

In regards to the TID above, buyer emailed explaining that he has an issue at the venue. 
Buyer was rag. I called the buyer and he explained showing ticket in his mobile phone instead of printing it. 
He claimed that tickets was scanned and the event organiser stated ticket was used by someone else. 
I informed him by email he will not be refund as he shown ticket from his phone instead of having it printed. 
He came but still claiming that the ticket were scanned and used by someone else before him. 

Could you investigate and inform me about the next action to be taken. 

Kind regards, 
Thoms