Subject: 18997660 ; Fan seller ; ATP World Tour Finals 2018 - Thursday - Night Session ; 15/11/2018 ; Alternative tickets refusal
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Shilpa Ranga <[email-masked]>
Date: Wed, 14 Nov 2018 19:59:42 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; Jennifer chang has offered alternative tickets to the buyer. 

The buyer emailed asking more information about the seat location and seems unhappy with the Row offered. 

Can we inform the agent that the buyer has responded. 

Kind Regards, 
Ashwinee 

From: "Shilpa Ranga" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 14 November, 2018 18:16:39 
Subject: 18997660 ; Fan seller ; ATP World Tour Finals 2018 - Thursday - Night Session ; 15/11/2018 ; Alternative tickets refusal 

Hi Ashwinee, 

In regards to the above TID , the seller could not fulfil the order. We offered alternative tickets to the buyer but he refused saying that he needs front row only and he is also not satisfied with the value of the substituted tickets. 

Could you please inform it to the concerned team. 

Thank you 
Shilpa