From: Ashwinee Latchayya <[email-masked]>
To: Daniel Balezy <[email-masked]>
Date: Wed, 14 Nov 2018 18:13:28 +0530 (IST)

As you are aware, we reviewed your case and we have requested a refund of xxxxxxxxxx. This refund will be paid to the payment method used when purchasing the tickets, and should be on the account within 10 business days. 

In addition to the refund, we will also issue a voucher for xxxxxxxxx as compensation. We are processing the voucher request and will contact you again once the voucher has been created and confirm how the voucher can be redeemed and when it will expire. 

We apologise for any inconvenience that may have been caused.