Subject: 18567760, Fan Seller, Vance Joy, 13/11/2018 19:00 , Pending Sub request}
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Tue, 13 Nov 2018 20:02:24 +0530 (IST)

Hi Anurag, 

Ekta has flagged this case below to me and it's almost time to go and won't have time to look into this. I see the event is in 5 hours. 

Can this be reassigned to a night shift agent please. 

As far as I have understood here ; the buyer claims that the envelope was delivered ''opened'' and the receptionist accepted the opened envelope. 

Can we get someone to call and double check if the buyer checked with the receptionist ? 

Can you flag to check whether this can be subbed or request Proof of purchase from the seller. 

Kind Regards, 
Ash 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 13 November, 2018 19:27:07 
Subject: {18567760, Fan Seller, Vance Joy, 13/11/2018 19:00 , Pending Sub request} 

Hi Ash, 

In regards to above TID, buyer called up chasing the tickets as she got order confirmation in the envelope and It was open, she did not get any tickets yet.Previous agent did not reply to her yet. So can we move this to pending sub. 

Kind Regards, 
Ekta