Subject: FW: [IMPORTANT INFO] - Email verification for pre-uploaded e-tickets
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Evan Quinlivan <[email-masked]>, Nuno Correia <[email-masked]>
Date: Tue, 13 Nov 2018 10:52:32 +0000

IMPORTANT INFO

DATE

12/11/2018

TOPIC

Email verification for pre-uploaded e-tickets

DETAILS

When a customer creates an account and purchases pre-uploaded e-tickets, for the first time only, they will be asked to validate their email address before being able to download the e-tickets.

  *   How does a buyer validate their account?

If it is their first purchase and it is for pre-uploaded e-tickets, then after the purchase is made the buyer will receive a confirmation email which contains a validation link. They just need to click the link to validate their account:

  *   What happens when the buyer clicks on the link to validate their account?

  *   The buyer is redirected to My account and a message is displayed confirming that the account was successfully validated:

  *   Once they close the message, they can access and download their e-tickets as normal:

KB LINK