Subject: Re: Meeting's minutes - 12.11.2018
From: Virat Joshi <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 13 Nov 2018 09:17:45 +0000

Hi ,

This works - Please send this forward.

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 13 November 2018 14:11:10
To: Virat Joshi
Subject: Meeting's minutes - 12.11.2018

Hi Viraat,

Can you check if this is okay before I send this to Saurabh ?

Thank you,
Ash

Hello,

Please find below the minutes of today's meeting.

Minutes from Team India Daily Meeting 12/11/2018

Present from Limerick:  Brian & Nuno
Present from India: Viraat, Sagar, Charanjit & Ashwinee

Brian started the meeting in regards to productivity report & log in hours followed by CSS Score investigation.

Productivity
Brian has gone through the productivity reports dated 09.11.2018 - 11.11.2018 and asked whether we have spoken to the agents highlighted in the report.

Team India has informed Brian that the agents started getting no cases at 11.30 am (30 minutes after the shift started).

Log in / Log out
Brian has asked whether we’ve spoken to the agents who have less than 9 hours log in.

CSS Score Investigation

Brian has informed us that our minimum CSS score is 30%.

Mumbai 35%
Jaipur 21%
Delhi 33%
Goa 11%
Kolkata 12%
Agra 27%
Shimla 27%

Brian was informed that the CSS score is low due to viagogo's process and the agents aren't at fault.
Ashwinee has informed Brian that all the TIDs reviewed were Team India's TLs show that the agents have followed the correct process ; hence agents shouldn't be penalised over the score rate.

AOB
Sagar has requested the Productivity tracker to be updated.
Ashwinee has asked for update in regards to 'Spice Girls' event.

Kind Regards,
Ashwinee