Subject: Fwd: 18921347 / Fan Seller / Neon Lights Festival 2018 - Saturday / 10/11/2018 14:00 / Fan Seller sold tickets to someone else
From: Ashwinee Latchayya <[email-masked]>
To: Wamiq Ahmad <[email-masked]>
Date: Mon, 12 Nov 2018 19:59:22 +0530 (IST)

flagged 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 12 November, 2018 19:54:38 
Subject: 18921347 / Fan Seller / Neon Lights Festival 2018 - Saturday / 10/11/2018 14:00 / Fan Seller sold tickets to someone else 

Hi Ash, 

In regards to the above mentioned TID, the seller has mailed us regarding this order that he already sold tickets to someone else. Hence I escalated this case to payments to refund the buyer in full and charge the seller. Also the order was processed 2 hours after the event start time. 

Should this be escalated as a product error and not charge the seller and refund the buyer here? 

Or should we escalate to charge the seller and refund the buyer as the seller informed us he cannot fulfil after uploading the tickets. 

Regards, 
Wamiq