Subject: 18921347 / Fan Seller / Neon Lights Festival 2018 - Saturday / 10/11/2018 14:00 / Fan Seller sold tickets to someone else
From: Wamiq Ahmad <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 12 Nov 2018 19:51:30 +0530 (IST)

Hi Ash, 

In regards to the above mentioned TID, the seller has mailed us regarding this order that he already sold tickets to someone else. Hence I escalated this case to payments to refund the buyer in full and charge the seller. Also the order was processed 2 hours after the event start time. Can you please get this escalation approved from the concerned team. 

Wamiq