From: Ashwinee Latchayya <[email-masked]>
To: Wamiq Ahmad <[email-masked]>
Date: Mon, 12 Nov 2018 19:51:26 +0530 (IST)

The tickets were sold after the event and uploaded by the seller was well. 

Shortly after the seller emailed informing us that the tickets have been sold elsewhere. 

Should this be escalated as a product error and not charge the seller and refund the buyer here ? 

Or should we escalate to charge the seller and refund the buyer as the seller informed us he cannot fulfil after uploading the tickets. 

Please note that the buyer didn't download the tickets as well.