Subject: 18271163 / Fan Seller / Metallica / 18/06/2019 18:00 / Seller chasing payments
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Viraat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 10 Nov 2018 19:37:19 +0530 (IST)

Hi Brian, 

Following the points mentioned in the meeting ; here is an example of an issue I'd like to raise. 

Those are 2 cases of active redirection whereby the buyer purchased tickets from the same seller and resold them both. 

Scenario #1 
Redirection from 18214581 to 18216376. 
Tickets were purchased from a UK Broker ([email-masked]) 
TS for final order is complete and the buyer turned seller has been paid. 

Scenario #2 
Redirection from 18215083 to 18271163. 
Tickets were purchased from a UK Broker ([email-masked]) 
TS for final order is Pending Seller Payment and the buyer turned seller hasn't been paid yet. 
The seller has a default method of getting paid selected in their account. 

In both cases ; tickets haven't been shipped yet and the TS is Pending Shipment Creation. 

The buyer turned seller emailed us asking how come he has already been paid for one transaction and not the other. The event is 220 days away. 

Can you advise what should/can be done in those situation please. 

Kind Regards, 
Ashwinee 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 9 November, 2018 12:22:57 
Subject: 18271163 / Fan Seller / Metallica / 18/06/2019 18:00 / Seller chasing payments 

Hi Ash, 

In regards to the above mentioned TID, the seller has mailed us regarding when he will receive the payment for this order as he has already received the payment for another order 18216376 of the same event. 

Please contact the concern team and get this resolved. 

Regards, 
Wamiq