Subject: 15872795 -Broker UK-The Cat Empire-15/11/2018 -delivery plan change
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Date: Sat, 10 Nov 2018 14:30:10 +0530 (IST)

Hi Nuno, 

In regards to the above TID ; Brian Nugent left a case note requesting to contact him when the buyer replies. 

Can we inform Brian that the buyer has responded and has refused the handover and is seeking a refund. 

Kind Regards, 
Ashwinee 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 10 November, 2018 13:42:06 
Subject: 15872795 -Broker UK-The Cat Empire-15/11/2018 -delivery plan change 

Hi Ash, 

With reference to the above TID, Seller wants to change the delivery plan to the tickets to be collected from the collection point at the venue. Brian.nugent has asked the buyer if he accepts it, we can refund the shipping fee and has mentioned in case notes that if the buyer refuses handover please do not action as seller can fulfil with RMSD. Buyer is now asking for delivery fee refund. 

Thank you 

Gunjan