Subject: Re: 18899955 - fan seller - Taylor Swift - 09/11/2018 - rag case
From: Ashwinee Latchayya <[email-masked]>
To: Thoms Mavula <[email-masked]>
Date: Fri, 9 Nov 2018 17:54:43 +0530 (IST)

Success recorded 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Thoms Mavula" <[email-masked]> 
Sent: Friday, 9 November, 2018 16:23:27 
Subject: Re: 18899955 - fan seller - Taylor Swift - 09/11/2018 - rag case 

Flagged 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 9 November, 2018 15:35:04 
Subject: Re: 18899955 - fan seller - Taylor Swift - 09/11/2018 - rag case 

Hi Ashwinee, 

In regards to the TID above, can you please record successful for seller. 

Kind regards, 
Thoms 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Thoms Mavula" <[email-masked]> 
Sent: Friday, 9 November, 2018 13:55:50 
Subject: Re: 18899955 - fan seller - Taylor Swift - 09/11/2018 - rag case 

Hi Thoms, 

The buyer will not be refunded. 

Those who have showed the tickets on their mobile ; perhaps they bought mobile tickets itself. 

And the buyer here bought E-tickets which needs to be printed. 

Kind Regards, 
Ash 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 9 November, 2018 13:34:57 
Subject: 18899955 - fan seller - Taylor Swift - 09/11/2018 - rag case 

Hi Ashwinee, 

In regards to the TID above, buyer emailed that he was RAG. 
She had the ticket in his phone instead of having it printed and she claimed that other people gain the venue by showing mobile tickets. 
She did not buy another tickets. 
She did not receive any document from the organisers. 
She was told that ticket has been used by someone else. 
I already stopped the seller payment. 

Could you investigate further and inform me about the next action to be taken. 

Kind regards, 
Thoms