Subject: Re: 18377113 -Fan Seller-Harry Potter and the Cursed Child - Part One & Part Two-31/10/2018-wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Gunjan Jain <[email-masked]>
Date: Fri, 9 Nov 2018 17:54:20 +0530 (IST)

Hi Gunjan, 

Please offer a voucher of 50 pounds as approved by Nuno. 

Thank you, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Gunjan Jain" <[email-masked]> 
Sent: Friday, 9 November, 2018 15:47:57 
Subject: Re: 18377113 -Fan Seller-Harry Potter and the Cursed Child - Part One & Part Two-31/10/2018-wrong tickets 

Flagged 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 9 November, 2018 13:14:22 
Subject: Re: 18377113 -Fan Seller-Harry Potter and the Cursed Child - Part One & Part Two-31/10/2018-wrong tickets 

Hi Ash, 

With reference to the above TID, I have got the following update from the payments team after escalating the case : 

If buyer complains after the event, we cannot fully refund him. CAn you please review compensation guidelines and offer him a voucher? 

Can you please suggest what should i do, is the buyer entitled for refund or should i offer him a voucher. 

Thank you 

Gunjan 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Gunjan Jain" <[email-masked]> 
Sent: Thursday, 8 November, 2018 11:18:59 
Subject: Re: 18377113 -Fan Seller-Harry Potter and the Cursed Child - Part One & Part Two-31/10/2018-wrong tickets 

Please escalate to payments in order to refund the buyer 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Gunjan Jain" <[email-masked]> 
Sent: Wednesday, 7 November, 2018 14:57:33 
Subject: Fwd: 18377113 -Fan Seller-Harry Potter and the Cursed Child - Part One & Part Two-31/10/2018-wrong tickets 

flagged 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 5 November, 2018 19:40:54 
Subject: 18377113 -Fan Seller-Harry Potter and the Cursed Child - Part One & Part Two-31/10/2018-wrong tickets 

Hi Ash, 

With reference to the above TID, buyer emailed to say that he has got incorrect tickets . He ordered stalls but has got balcony. He has also provided proof of it. The event was on 31-oct and the buyer came to us stating about the wrong tickets on 2- november. I had a phone call with the buyer and she said that she has noticed the incorrect tickets on the event morning itself and tried to contact us regarding the same through phone was was unable to do so . Tickets were delivered to her on 22-10. Please look into it. 

Thank you 

Gunjan