Subject: 18533534 - Fan Seller - Ozzy Osbourne - 13/03/2019 19:00 - Payment issue
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Pooja Pachauri <[email-masked]>
Date: Thu, 8 Nov 2018 15:37:53 +0530 (IST)

Hi Nuno, 

In regards to the above TID ; the buyer turned seller claims we have attempted to pay him (see attached) and he had to update his getting paid method. 

After uploading his getting paid method ; agent checked payment diagnostic and it shows payment will be made 8 days after the event. 

Pooja has informed the seller that he will get paid 8 days after the event and seller is now unhappy because we've firstly emailed him informing we tried to pay him and the payment failed. 

Can you check with the concerned team when the buyer turned seller will be paid here please. 

Kind Regards, 
Ashwinee 

From: "Pooja Pachauri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 8 November, 2018 15:23:07 
Subject: 18533534 - Fan Seller - Ozzy Osbourne - 13/03/2019 19:00 - Payment issue 

Hi Ashwinee, 

With reference to the above TID, buyer turned seller received an email that we have attempted to pay him but his payment method was not updated. As per Payment Diagnostic "This seller transaction will be paid on 16/03/19. Pending Seller Payment date is 17/10/18." 

Seller has updated the payment method and chasing for his payment now. Screenshot of email sent from viagogo is attached. Please check and advise, when this seller will be paid. 

Regards, 
Pooja