Subject: Fwd: {18786630, Broker BR, Ed Sheeran. 14/02/2019 19:45, Portuguese call back request}
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Date: Mon, 5 Nov 2018 11:49:38 +0530 (IST)

Hi Ekta, 

Gui has looked into this and buyer has been refunded. 

Kind Regards, 
Ash 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 3 November, 2018 15:32:15 
Subject: {18786630, Broker BR, Ed Sheeran. 14/02/2019 19:45, Portuguese call back request} 

Hi Ash, 

In regards to above TID, Buyer called up chasing the tickets & wanted to cancel the order as she is worried about receiving on time, She was not comfortable in English and there is no Portuguese help line number on Wi-Ki, So Can this be assigned to Portuguese agent as I told her to arrange call back. 

Kind Regards, 
Ekta